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This privacy notice explains what personal details we collect, why we need this information and how we use it. It explains who we may share it with and explains why.

At The Dog Lodge, we’re committed to protecting your personal information and your data privacy.

When you make a booking with The Dog Lodge you are entering into a contract with us. In order for us to properly perform our side of that contract we need the information about you and your pets which we collect from you. These contractual requirements provide our legal basis for storing and processing the data we hold about you (GDPR article 6(1)(b)). Without this data we are unable to offer our services to you.

The information we collect and use includes:

Your contact details e.g. your name, address, phone numbers and email address.

Details of your pets e.g. their names, breeds, age, vaccination status and other veterinary details (such as your veterinary surgery name, address and phone number or whether your pet has been neutered or micro-chipped)

We may keep details relating to your contacts with us e.g. phone calls, emails / letters

We keep details of any bookings you make with us e.g. dates of your pet boarding with us.

Although we do not collect any details from them, our website uses cookies to manage your visit.

We may photograph or film your pets for use on our website or social media sites.

We do not collect any information which is classified as “sensitive” personal information.

We collect all this information from you, either by phone, the booking form you complete or directly from you in person. We do not collect information about you from third parties.

We only collect and use information which is personal to you when it is necessary, fair and lawful to do so. We will collect and use your information only as detailed below:

You have provided us with information we need to be able to properly manage your bookings and the boarding of your pets.

Should you decide not to provide us with appropriate contact details etc. we will be unable to provide you with a boarding service.

As a general rule, we will not pass your information to third parties. Possible exceptions to this would be e.g. our insurers in the event of a claim, veterinary practices if your pet requires treatment, or if we need to trace the owner of a pet which has not been collected at the end of its period of boarding.

We may use photographs or video of your pet in our marketing material.

Your information is stored and processed on our premises at The Dog Lodge.

Our database and its backups are encrypted to protect your information.

To comply with our insurance conditions, we need to retain your contact details and booking information for 6 years.

We respect your rights under the Data Protection Act 2018 and the GDPR (General Data Protection Regulations) which provide you with various data access rights. You have the right to complain to the Information Commissioner’s Office if you have concerns with our treatment of your data. We won’t retain information loner than we require it.